Divine Gallery Store Policies
Cancellation, Return, and Refund Policy
At Divine Gallery, located at 425 P, Sector-64 Faridabad-121004, we are committed to providing our customers with a seamless and satisfactory shopping experience. Our policies for cancellations, returns, and refunds are designed to offer clarity and build trust.

Cancellation Policy
Within 24 Hours:

You have the option to cancel your order within 24 hours of placing it. If you change your mind within this timeframe, you can cancel without any issues. Once the 24-hour period has passed, cancellation requests will not be entertained. However, you can still return the product after it is delivered, according to our return policy.
Before Shipment:

If your order has not yet been shipped, you can cancel it at any time. Once the products have been dispatched and are on their way to you, cancellations are no longer possible. Despite this, you can still return the products after they are delivered, following our return policy guidelines.
Return Policy
Return Period:
You have a window of 7 days from the date of delivery to return the products to us. This gives you enough time to inspect your purchase and decide if you need to return it.
Condition for Return:

For a return to be accepted, the product must be in its original condition. This includes:
All tags attached.
Original packing material.
The courier receipt, invoice, and any other accompanying papers.
Eligibility:

Returns are accepted under the following conditions:
If the jewelry item is damaged or defective.
If the packaging is damaged upon delivery.
If any parts or accessories are missing.
If the product received is different from what was ordered.
If you are dissatisfied with the quality of the jewelry item (such as issues with size, fit, color, manufacturing defects).

Refund Policy

Processing Refunds:
Once we receive the returned product and verify its condition, we will initiate a refund to your original payment method within 3 working days. This ensures that you get your money back promptly after the return is processed.
Shipping Policy
At Divine Gallery, we are dedicated to ensuring that your jewelry items are delivered promptly and securely. The following points outline our shipping processes and practices:
Shipping Coverage
We ship our products to almost all parts of India, ensuring that you can enjoy our jewelry no matter where you are located.

Order Processing Time
Dispatch:
We process and ship orders within 48 hours of receiving them. This quick turnaround time helps us get your products to you as soon as possible.
Working Days:
We ship orders on all days except Sundays and National Holidays. This means if you place an order on a Saturday, it will be processed by the following Monday.
Delivery Time
Standard Delivery:
For most locations serviced by reputed couriers, delivery typically takes 5 to 7 business days from the date of shipping. Business days exclude Sundays and public holidays.
Unexpected Delays:
Sometimes, there might be delays due to unforeseen logistics challenges beyond our control. We appreciate your understanding and patience in such situations as we work to resolve any issues.
Shipping Charges
Standard Shipping:
Shipping charges are calculated at checkout based on your delivery location and the weight of the package. This ensures you only pay for what you need.
Free Shipping:
Orders above a certain value may qualify for free shipping, as specified on our website. This allows you to save on shipping costs for larger orders.
Tracking Your Order
Once your order is shipped, you will receive an email with tracking details. This allows you to monitor your order’s progress and know exactly when to expect delivery.
Delays and Cancellations
Unforeseen Delays:
In rare cases where delivery is significantly delayed or the shipment becomes untraceable, Divine Gallery reserves the right to cancel your order and refund the amount paid. This ensures you are not left without a resolution in case of delivery issues.
Order Cancellation:
We also reserve the right to cancel your order due to unforeseen logistics challenges. If this happens, we will notify you promptly and process a full refund to your original payment method.
Contact Information
For any queries or assistance, please contact us at:

Email: divinegalllerystore@gmail.com
Phone: 9971935909
We value your understanding and cooperation. Thank you for shopping with Divine Gallery. We look forward to serving you again.